Warranty and RMA Claim form
* indicates required field
Part: 1 of 4
1.) * This claim is for:
Shipping Damage
Wrong Unit
Warranty
2.) Are you a:
Warehouse
Distributor
Dealer
End User
3.) *Do you have a Warranty Registration Number?:
Yes
No
Warranty Registration Number:
*Has this product been purchased within the past 30 days?
Yes
No (if yes, then proof of purchase will be required)
Unfortunately our product is only warrantied up to 30 days without a warranty registration number.
Please feel free to call Cargo Glide at 877-525-9535 or email support@cargoglide.com with any further assistance with questions or concerns
Part: 1 of 4
Part: 2 of 4
CONTACT AND PRODUCT INFORMATION
PO#
Distributer/Dealer Name
(If applicable):
Date
*Contact
*Email
*Phone
*Shipping Address
*City
*State
*Zip
Purchased from
(if applicable)
Date Received
*Unit Model
CG1000
CG1200
CG1500
CG1800HD
CG2200HD
CG1000XL
CG1500XL
CG2200XL
Others
Low Profile
Yes
No
My CargoGlide Size
9548
8048
7548
7038
6548
AVAL
6347
6348
5841
4147
Custom
Vehicle
Make
Model
Year
Bed Size: Length
(from bulkhead to tailgate)
Width
(between wheel wells)
Installed by
Date
Estimated weight and material loaded on my CargoGlide
Part: 2 of 4
Part: 3 of 4
SHIPPING DAMAGE CLAIM
*Was the box torn or damaged?
Yes
No
Please explain why item was not rejected at delivery?
*Who was the freight company?
*Was the freight company notified?
Yes
No
Please explain details?
*Describe damage: (where on unit, what is damaged-please be as specific as possible)
Describe how damaged occurred?
Part: 3 of 4
Part: 3 of 4
WRONG UNIT CLAIM
*Is the unit the wrong size?
Yes
No
Is this the unit that was ordered?
Yes
No
If No, please list the correct unit:
How was the unit ordered?
email
online
phone
Please attach all email correspondence
What website:
Please attach online order documents. (email receipt/order details)
Who did you speak to? What company and name of contact?
*Was unit removed from box?
Yes
No
(a) Was installation attempted?
Yes
No
If Yes, by whom?
(b) Does unit work correctly?
Yes
No
Please describe defect:
Please list any additional information that may be relevant to the case:
Part: 3 of 4
Part: 3 of 4
WARRANTY CLAIM
*This claim is for:
Defect
Damage
Missing Product
*Please describe in detail the claim: (where on unit, what is damaged, defective or missing. Please be as specific as possible)
*a. Describe how damage occurred?
*b. Estimated weight and material loaded on my CargoGlide:
Part: 3 of 4
Part: 4 of 4
REQUIRED INFORMATION (failure to provide may result in denial of claim):
Send Detailed Pictures and/or Videos for verification of Damaged Parts.
Must include:
Multiple angles of damaged part/location on unit.
If available, include:
Condition of box
ALL labels on outside of box
Condition of pallet
Proof of purchase (required without warranty registration number)
Invoice/BOL/Receipts/Order details
All email correspondence regarding issue
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